FAQ

Welcome to Sanctified Stitches! Below are answers to some of the most common questions we receive.

If you need additional help, feel free to reach out to us through our Contact page.

Q: What is Sanctified Stitches all about?

A: Sanctified Stitches is a Christian-based brand that creates apparel and lifestyle products designed to uplift, inspire, and share the message of faith through bold design.
Q: Can I suggest a design idea or custom request?

A: Absolutely! We love hearing from our community. Reach out via our Contact form or social media to share your ideas.
Q: Are you affiliated with Hope City Global?

Our founder is a member of Hope City Church and a firm supporter of the churches global mission. However, Sanctified Stitches and the initiative are not officially affiliated with, endorsed by, sponsored by, or operated by Hope City Church, Hope City House of Prayer, or Hope City Global. All support is given independently and willingly in alignment with our personal commitment to their mission.
Q: What payment methods do you accept at Sanctifiedstitches?

A: At Sanctified Stitches, we accept all major credit and debit cards (Visa, MasterCard, Discover, American Express), Google Pay, and Apple Pay for your convenience. Our payment process is facilitated through trusted checkout partners who ensure a secure and seamless transaction experience, providing peace of mind for customers like you. Our commitment to safety and reliability means you can shop our faith-inspired sports apparel with confidence.
Q: Do you offer international shipping?

A: Currently, we ship within the United States only, but we're working on expanding to international customers soon!
Q: How long does shipping take?

A: Most orders are processed and shipped within 2–5 business days. Delivery times vary based on location but typically arrive within 5–10 business days after shipping. We work with some of the best fulfillment & shipping partners across the country allowing us to reduce processing and shipping times. When you place your oder, it will be sent to the closest fulfillment partner to your delivery address. Though most shipping is handled through USPS and UPS, we rely on our shipping & fulfillment partners to deliver your orders as quickly as possible, there are some situations that may cause delays that are out of our control.
Q: How can I track my order?

A: Once your order ships, you’ll receive an email with tracking information so you can follow your package every step of the way.
Q: Where do you ship to?

Currently we ship to all 50 US states listed below, however, we are working on shipping world wide. Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming
Q: Can I return or exchange my order?

A: Because each item is custom printed just for you, we do not accept returns or exchanges for wrong sizes, buyer’s remorse, or change of mind. We do not offer refunds. Please double-check the size guide before placing your order.
Q: What happens if my item is damaged or incorrect?

A: If your item arrives damaged, misprinted, or with a defect, we want to make it right! We have a simple three-step process. After your package is delivered, you'll receive an email asking about your experience. Here’s how to report a problem: Step 1: Click the button in the email to provide feedback. Step 2: On the feedback page, select "Report a problem." Step 3: Choose the issue from the dropdown, share a brief description, and upload clear photos of the problem. Once submitted, our fulfillment and delivery team will review your request and process a replacement if eligible. Please make sure to complete this within 7 days of delivery.
Q: What types of products do you offer?

A: We offer faith-based apparel and accessories including t-shirts, hoodies, hats, mugs, wall art, and more — all designed to help you wear your faith boldly.
Q: How do I choose the right size?

A: Though, most of our products run true to size, each product includes a sizing guide on the product page. We recommend checking the guide before placing your order to ensure the best fit.
Q: Are your products unisex?

A: Yes! Most of our apparel is designed with a unisex fit, making them great for both men and women. However, some of our designs are specifically designed with Men or Women in mind rather than a unisex approach. You can find the various products by browsing All products or by browsing through each of our collections.